FAQ

Q: Can I reserve and buy a ticket via Go Aironly?
A: Yes! Go Air only is the first Canadian multi-functional reservation system on the web.

Q: What if there is a problem with my ticket?
A: You can dial the number on your receipt. Someone will help you with any problems that can possibly occur.

Q: How are the tickets delivered?
A: After purchasing your ticket on-line, you will receive an e-mail. Print this e-mail message it will be your receipt. Present this receipt at the travel agency you have selected to take possession of your tickets.

Q: Will I have to give my credit card information over the net?
A: Yes, it is necessary. It is just as safe using your card on our site as it is at your favorite restaurant - maybe even safer. Moreover, the rules regulating credit card usage is the same on the internet as is for other utilities. You would be responsible for no more than $50 in the event of fraud.

With a single click, you can access Go Air Only and see all your transactions protected by SSL technology protocols and normal private network security systems. SSL technology scrambles your credit card information BEFORE it even gets to the net. This renders internet purchases as safe as telephone purchases. We will protect the security of your credit card.

As soon as you purchase something via Go Air Only, credit card protected against all non-authorized usage becomes effective. If non-authorized fees are charged to your credit card within the 12 months following your transaction with Go Air Only, the responsible for the fees is with the purchaser. This responsibility will be limited to a maximum of $50 (under certain reasonable conditions).

Q: Why should I deal with Go Air Only instead of other agencies over the net?
A: Whether for pleasure or business, Go Air Only is the traveling tool for you. We have developed special technology in order to meet your precise needs and added a special touch in order to understand you, the customer, better than any other on-line system available. We offer the biggest selection of discount flights and deals available in Canada.

Q: How will I know that I am getting the best prices?
A: While surfing our site, you have access to all the information available from airline companies dealing with the SIREV booking system. After studying all possibilities and having selected a flight that responds to your needs you will be convinced that the first criteria are to help you find the absolutely lowest price available. That is exactly what you will get every time.

Q: How can I suggest improvements for the Go Aironly site?
A: There is a contact us form or you can email us. Suggestions appreciated.

Q: I saw an ad for a flight with a better price. Why is it that I do not get this price via Go Aironly?
A: There are two possible reasons:
In the first place, we only display available seats. It is possible that the price you saw sold out.
Secondly, it is possible that a re-seller that has already purchased seats from an airline and which they are re-selling them to the public is offering a special fare.

Q: I know that this airline has a flight for this time, but it has not listed on Go Aironly. Why?
A: We only show available seats. If the flight is sold out, it will not be displayed.

Q: What if I have more questions?
A: You are welcome to send questions to us at anytime. Our e-mail address is res@goaironly.com .

Q: Do you offer special family prices for your coverage?

A: Yes. Many of the Thomas Cook Travel Insurance plans offer family rates which means that under your plan the premiums offered are inclusive of children. For example for a family of four purchasing an All-Inclusive or Non-Medical Inclusive plan the family coverage is based on three times the older parent's rate which will offer great savings. Whereas for Emergency Medical and Annual All-Inclusive plans the family coverage is based on two times the older parent's rate so for a family of four or five you will see even further savings from your family plan but knowing that you have comprehensive insurance.

Need assistance? One of our customer care consultants is standing by to assist you. Whether you are booking on-line or by phone we are here to help!